Competent Auditors
EQcert has qualified auditors have extensive industry experience, technical and regulatory knowledge to deliver the most meaningful and professional certification audits. EQcert has stringent qualification criteria to match the auditor’s industry experience with the organization’s activities.
Excellent Service
EQcert offers quality value-added assessment services bringing consistency, optimization and efficiency to improve clients’ management systems, with minimal disruption and cost to the operations.
EQcert Certification Mark
The EQcert Certification Mark is an assurance of our commitment towards quality assurance to our clients.
Flexibility
We believe that the Quality of our service is paramount in terms of customer satisfaction. An element of this is the way we process your certification.Flexibility to meet your requirements is important to us, and we will process your application through to certification as fast as you require.
User Friendliness and Support
We have no preconceived ideas on how you should apply ISO 9000 (or any other standard for that matter) to your business. It is your company, and you know the best way to apply the requirements of the standard to your business. Our role is to assess whether your management system does in fact comply with the relevant standard regardless of how you have done it!
We also view support for your quality initiatives as an important part of our activities, and therefore we look, not simply for compliance with the standards, but also for issues to bring to your attention in terms of how your management systems and operations could perhaps be improved. After all, when our certificate hangs in your reception area, we are entrusting our reputation into your hands!
Our auditors and their approach
Our auditors are well known and respected in many countries. They have many years experience in assessing management systems in companies.
Auditors are often seen as being in a “policing” role rather than in a support role. It is true that one of the components of the audit is to look for compliance with the selected management system standard but the other often ignored component is that of improvement. Certification bodies are not allowed to consult but we are allowed to identify those areas where the company could improve their activities and operations if they considered alternative ways of controlling the processes.This is an underlying tenet of our audit operations; we would rather make a dozen suggestions and have just one of them result in an improvement rather than make none because of the focus on compliance.
We are not bothered if you ignore our suggestions, as you know your own business better than anyone else.We also recommend our clients to “question” us if they feel that we have generated an invalid CAR. We are always happy to explain the validity of any CARs and have yet to withdraw one! Even though we may only see our clients a couple of times a year, we try to be a part of the team, albeit part-time, and as such our clients are always free to contact us with any concerns or uncertainties about certification, the standards, or their systems.